Shipping Policy

Shipping Policy

Effective Date: August 24, 2026

At Nexkart, we source and fulfill products through CJ Dropshipping, a trusted global fulfillment partner based in China. Orders are shipped directly from CJ Dropshipping's warehouses in China to your address in India. Please read this policy carefully to understand delivery timelines, charges, and processes.

1. Shipping Locations

We currently ship to addresses within India only. We do not ship to international destinations at this time.

2. Order Processing Time

  • Orders are processed within 1–3 business days of payment confirmation.
  • Orders are not processed on weekends or public holidays.
  • Once your order is processed, it is forwarded to CJ Dropshipping in China for packing and dispatch.

3. Estimated Delivery Time

  • Standard Shipping (China → India): 7–20 business days after dispatch.
  • Delivery timelines are estimates and may vary due to customs clearance, carrier delays, or peak seasons.
  • During Indian festivals (Diwali, Holi, etc.) or Chinese holidays (Chinese New Year, Golden Week), processing and delivery may take longer.

4. Shipping Charges

  • Shipping charges, if any, are calculated at checkout based on your order value and selected shipping method.
  • Free shipping may be available on orders above a certain amount — check our website for current promotions.
  • Express shipping, if selected, will incur an additional charge shown at checkout.

5. Payment Methods

  • We accept Credit/Debit Cards, UPI, Net Banking, and Wallets via Razorpay.
  • Cash on Delivery (COD) may be available for select pin codes — check availability at checkout.

6. Customs, Duties & GST

Since products are shipped from China, your order may be subject to:

  • Indian Customs Duty and/or IGST (Integrated GST) as applicable under Indian import regulations.
  • Any such charges are the responsibility of the customer unless explicitly stated otherwise at checkout.
  • Nexkart is not responsible for delays caused by Indian customs clearance processes.
  • If a package is held at customs, we will assist you with the required documentation where possible.

7. Order Tracking

  • Once your order is dispatched, you will receive a tracking number via email and/or SMS.
  • Please allow up to 48–72 hours for tracking information to be updated after dispatch.
  • You can track your order on the carrier's website (e.g., China Post, YunExpress, 4PX, or the Indian logistics partner assigned for last-mile delivery).

8. Delayed Shipments

Delays may occasionally occur due to:

  • High order volumes during peak seasons or sales events.
  • Chinese public holidays (e.g., Chinese New Year — typically January/February).
  • Indian customs clearance backlogs.
  • Natural calamities, strikes, or unforeseen events.
  • Incorrect or incomplete delivery address provided by the customer.

In such cases, we will notify you via email or SMS as soon as possible.

9. Failed Delivery & Re-attempts

  • Our courier partners will attempt delivery up to 2–3 times.
  • If delivery fails due to an incorrect address or recipient unavailability, the package may be returned to the warehouse.
  • Re-shipping charges may apply in such cases.
  • Please ensure your delivery address and phone number are accurate at the time of ordering.

10. Lost or Missing Packages

If your tracking shows "Delivered" but you have not received your package:

  • Check with neighbors, building security, or your local post office first.
  • If still missing after 5 business days, contact us at nexkart.support@gmail.com with your Order ID and tracking number.
  • We will raise a dispute with CJ Dropshipping and the carrier on your behalf.

11. Damaged or Wrong Items

If you receive a damaged or incorrect item, contact us within 48 hours of delivery at nexkart.support@gmail.com with your Order ID and clear photos. We will arrange a replacement or refund as per our Refund & Returns Policy.

12. Contact Us