Return & Refund Policy

Return & Refund Policy

At Nexkart, we want you to love your purchase. If you are not entirely satisfied with your order, we are here to help. Please read our policy carefully to understand how returns and refunds are processed.

1. Return Window

  • You have 30 days from the date of delivery to request a return or exchange.
  • To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

2. Valid Reasons for Returns & Refunds

We accept returns and offer full refunds or free replacements for the following issues:

  • Damaged or Defective Items: Item arrived broken, damaged, or non-functional.
  • Incorrect Item Received: You received the wrong product, size, or color.
  • Lost Packages: If your package is lost in transit and exceeds our maximum delivery timeline.

Important: For damaged or incorrect items, you must provide clear photo or video proof within 48 hours of delivery by emailing us at nexkart.support@gmail.com.

3. Change of Mind & Size/Color Exchanges

  • If you want to return a product because you changed your mind, or ordered the wrong size/color, you may return the item to our designated return address.
  • The customer is responsible for return shipping costs. Shipping costs are non-refundable.

4. How to Initiate a Return

  • Do not send the product back to the address printed on the shipping label. Returns sent to that address cannot be processed and no refund will be issued.
  • To initiate a return, email us at nexkart.support@gmail.com with your Order Number and the reason for the return.
  • Our team will review your request and provide the correct return address within 1–2 business days.

5. Refund Process & Timelines

  • Once your return is received and inspected (or photo/video proof is approved), we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed to your original method of payment within 5 to 7 business days.
  • Your bank or payment provider may take additional time to reflect the refund in your account.

6. Non-Returnable Items

The following items are not eligible for return or refund:

  • Items returned after the 30-day return window
  • Items that are used, damaged by the customer, or missing original packaging
  • Items marked as non-returnable at the time of purchase

7. Contact Us

For any return or refund related queries, please reach out to us: